Terms and Conditions

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1. 1. Agreement to Terms

By accessing or using the services provided by Mama U's Coffee, including our website and the purchase of coffee beans, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any part of these terms, you should refrain from using our services.

2. About Mama U's Coffee

Mama U's Coffee is a coffee bean supply company that works with small-scale farmers and suppliers. A percentage of our profits are donated to Mum For Everyone, a charitable organization dedicated to educate and assist in the self development of endangered children, unfortunate and those living at a disadvantage. Your purchase not only supports high-quality coffee but also contributes to a meaningful cause.

3. Product Information

• Product Availability: All coffee beans offered are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any products without prior notice.
• Product Descriptions: We strive to provide accurate product descriptions, including quality, origin, and pricing. However, we do not guarantee that all product descriptions, images, or prices are free of errors.
   

4. Orders & Payments

• Order Process: To place an order, you must provide accurate information, including shipping and billing details. Orders are subject to acceptance and availability.
• Pricing: Prices for our products are listed on our website and may change without notice. All prices are displayed in AUD (Australian Dollar), and shipping costs will be added at checkout.
• Payment Methods: We accept [list acceptable payment methods like credit cards, PayPal, etc.]. Payment must be made at the time of order.
• Order Cancellation: You may cancel your order within 24 hours of placing it. After 24 hours, cancellations will not be accepted.
   

5. Shipping & Delivery

• Shipping: We offer [domestic/international] shipping options. Delivery times vary depending on your location and the shipping method selected at checkout.
• Shipping Fees: Shipping costs are calculated based on your delivery address and selected shipping method. These fees will be added to your order total before checkout.
• Delivery Issues: We are not responsible for delays caused by third-party couriers. If you experience any delivery issues (e.g., damage, loss, incorrect address), please contact us immediately.
   

6. Refunds & Returns

• Refund Policy: Refunds are allowed for unopened products within 5 days of receiving the order. Refund requests will be subject to a 25% restocking fee, which will be deducted from the refund amount.
• No Returns on Sale Items: Sale and clearance products are final sale and cannot be returned or refunded.
• Damaged Goods: If you receive a damaged or defective product, please contact us within 5 days of receiving the order with a photo of the damage. We will arrange for a replacement or full refund, and no restocking fee will apply in such cases.
• Refund requests must be made within 5 days of receiving the product.
• To be eligible for a refund, the coffee must be unopened and in original packaging. We cannot process refunds for opened or used products for health and safety reasons.
• How to Request a Refund: Contact our Customer Service team via email at info@mamauscoffee.com with your order number and the reason for the refund request. Our team will guide you through the process and provide a return shipping label (if applicable). Once the product is returned and inspected, your refund will be processed within 7-10 business days.
• Shipping Fees: Please note that shipping fees incurred during the initial order, as well as any return shipping fees, will not be refunded. If you are requesting a refund, the cost of shipping (both the initial shipping and any return shipping) will be deducted from your total refund amount.
• Damaged or Incorrect Orders: If your coffee arrives damaged, or if you've received the wrong product, please reach out to us immediately with a photo of the damaged item or the incorrect order. We’ll take care of the return shipping and issue a full refund or replacement, depending on your preference.
• Refund Processing: Refunds will be credited back to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).
• Exchanges: We do not offer exchanges for opened or used products. However, if you’ve received a damaged or incorrect product, we will be happy to send you a replacement at no extra cost.
   

7. Charity Contributions

• Charitable Donations: A portion of every purchase goes toward supporting Mum For Everyone, a charitable organization dedicated to helping mothers and children in need. These contributions are made in partnership with the charity.
• Transparency: We strive for transparency in our charitable donations. A detailed report of donations made by Mama U's Coffee can be accessed upon request.
   

8. Intellectual Property

• Copyright & Trademarks: All content on our website, including logos, images, product descriptions, and trademarks, are the property of Mama U's Coffee and are protected by copyright and intellectual property laws. You may not use, copy, or distribute any content without prior written permission from us.
   

9. Privacy & Data Protection

Your privacy is important to us. Please refer to our Privacy Policy [link] for information on how we collect, use, and protect your personal data. By using our services, you agree to the collection and use of data as described in our Privacy Policy.

10. Limitation of Liability

• Disclaimer of Warranties: Our services and products are provided "as is" and "as available." We do not guarantee that our products will meet your expectations or that our website will be free from errors, interruptions, or security vulnerabilities.
• Limitation of Liability: To the fullest extent permitted by law, Mama U's Coffee shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data, arising from your use of our products or services.
   

11. Indemnification

You agree to indemnify and hold harmless Mama U's Coffee, its affiliates, and partners from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of our website, products, or services.

12. Governing Law

These Terms of Service are governed by and construed in accordance with Australian Consumer Law and relevant state legislation.

13. Changes to Terms

We may update or revise these Terms of Service from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. By continuing to use our services after changes have been made, you agree to the revised terms.

14. Contact Us

If you have any questions or concerns about these Terms of Service, our products, or any other matter, please contact us.